Refund & Return Policy

Last updated: June 2026

At Kensington Market, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our policy below.

Contact Information

Kensington Market
9 Victoria Road, Bristol, BS1 6AA, United Kingdom
Phone: 07700 900567

1. Your Right to Return

You have the right to return any item within 14 days of receiving your order, in accordance with the UK Consumer Contracts Regulations 2013.

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Perishable goods
Personalised or custom-made items
Downloadable digital products
Items that have been used, damaged, or altered after delivery

3. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Phone: 07700 900567
Post: Kensington Market, 9 Victoria Road, Bristol, BS1 6AA, United Kingdom

Please include your order number and reason for return. We will provide you with return instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will process your refund within 7 days. Refunds will be issued to your original payment method. Please note that your bank or card provider may take additional time to reflect the refund in your account.

6. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you, including return shipping.